GDPR Shield

Infix PDF Editor Users

If you have a question or concern about the data we may hold about you, please contact us. Use the same link if you need to request a change of email address associated with an existing license or to delete your data.

License Record

Data we hold about each license purchased for Infix PDF Editor:

  • Purchase ID: Either from Cleverbridge or Paddle
  • Confirmation URL: Link to purchase information page provided by either Cleverbridge or Paddle
  • Email Address: As provided during purchase. Required in order to send purchase details, subscription renewal and license expiration information. Also helps locate purchase when customers need to relocate lost licenses.

The commerce providers used during purchase (Cleverbridge or Paddle) provide the above data to us. We do not share any of this information with any other parties.

License records are usually held forever since customers often need to re-activate old software, years after purchase.

Activation Record

Data we hold about about each computer on which a license has been activated:

  • Licence: A link to the license record
  • UUID: A unique ID used to identify a computer on which the license has been activated.
  • Host Name: The user-assigned name of the computer on which the license has been activated. This is to help the user identify machines when managing their licenses via the on-line license management service.
  • Platform: Windows, MacOSX, Linux. This is to help the user identify machines when managing their licenses via the on-line license management service.
  • Version: The version of Infix activated on the machine.
  • Usage Count: The number of times the application has been used on the machine.
  • Last Used: The date the application was last used. This is to help identify machines which no longer need an activated license.

We do not share any of this information with any other parties. License owners have access to all of this information via the the on-line license management service.

Activation records are removed from the database upon de-activation by the user or by us at the user's request.

Storage Locations

License and activation information is stored in a Postgress SQL database in London, UK on a computer hosted by Tagadab Ltd.

GDPR Shield

TransPDF Service Users

If you have a question or concern about the data we may hold about you, please contact us. Use the same link if you need to request a change of email address associated with an existing license or to delete your data.

User Record

If you have registered to use the TransPDF service, the following information will be stored about you:

  • Email Address: used to login to the system and for service announcements.
  • First, Last Name: used to personalise on-screen messages and service announcements.
  • Login source: if a user signs-in to the system via a 3rd party account, this records the name of that 3rd party. For example, users of the Proz website can use their Proz credentials to quickly login to TransPDF. In which case Login Source='Proz'.
  • Date Joined: the date at which the user first signed-in to the system.
  • Cat Tool: the name of the CAT tool used by the user (optional). Used to offer formatting advice to users of particular CAT tools.
  • Infix License: an Infix License key (optional). Used to grant free access to the TransPDF service for holders of a valid Infix license.

This data normally remains in the system forever. The data is not shared by us with any 3rd party.

Translation Record

During translation the system records various information:

  • PDF Name: the filename of the PDF being translated
  • Source language: the original language of the PDF
  • Target language: the language into which the PDF is translated.
  • Page Count: the number of pages translated.
  • Date: the date on which the translation occured.

This data normally remains in the system forever. The data is not shared by us with any 3rd party.

Credit Record

Each time a user purchases credits in order to use the system, the following information is stored:

  • User: a link to the user record
  • Order No:: As supplied by commerce provider, Paddle
  • Quantity: the number of credits purchased
  • Remaining: the number of credits remaining to be used
  • Date: the date on which the credits were purchased

This data normally remains in the system forever. The data is not shared by us with any 3rd party.

Cat Tool Usage

Every time a user makes use of the service via an integration with a 3rd part CAT tool provider, the system records the following information:

  • User: a link to the user record
  • PDF Name: the filename of the PDF being translated
  • Date: the date on which the usage occured

This data normally remains in the system forever. The data is not shared by us with any 3rd party.

PDF and Translation Data

When a user deletes a PDF from the system all of the content and any translation is also deleted. This deletion does not occur immediatley but overnight during quiet periods.

PDFs are automatically removed by the system if the user hasn't sign-in for a set period of time. This is currently 30 days.

Storage Locations

All TransPDF user data is held in a Postgress SQL database in London, UK on a computer hosted by Tagadab Ltd.