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#1 2015-09-06 03:53:25

lishes
Member
Registered: 2015-09-06
Posts: 2

Repeated crashes since update

Updated to latest version today, now program crashes, will not save, unable to send error report.

Error message "Rendering Failed, Exception Caught."

Macbook Air


Unhandled exception: page fault on read access to 0x578b344b in 32-bit code (0x005420d0).
Register dump:
CS:001b SS:0023 DS:0023 ES:0023 FS:1007 GS:000f
EIP:005420d0 ESP:0033fcf8 EBP:0033fd78 EFLAGS:00010206(  R- --  I   - -P- )
EAX:578b344b EBX:043c2630 ECX:1d04f718 EDX:578b344b
ESI:040c7648 EDI:040c7648
Stack dump:
0x0033fcf8:  0054213f 00541bef 043c2630 043c2630
0x0033fd08:  0033fd68 7bc3c6fb 01484060 0033fd30
0x0033fd18:  0033fd34 007fcf68 0148df18 01484000
0x0033fd28:  00000000 0148df10 041061b0 01484000
0x0033fd38:  00000000 01484014 0033fd7c 0033fd58
0x0033fd48:  0033fd68 0148df18 043c2630 00000000
0200: sel=1007 base=7ffc0000 limit=00000fff 32-bit rw-
Backtrace:
=>0 0x005420d0 in infix (+0x1420d0) (0x0033fd78)
  1 0x005e44d7 in infix (+0x1e44d6) (0x0033fd90)
  2 0x0053b819 in infix (+0x13b818) (0x0033fda8)
  3 0x0044f65c in infix (+0x4f65b) (0x0033fdc8)
  4 0x00a8ed1a in infix (+0x68ed19) (0x0033fe18)
  5 0x007e97c7 in infix (+0x3e97c6) (0x0033fe2c)
  6 0x007e5cca in infix (+0x3e5cc9) (0x0033feb0)
  7 0x7b85178c in kernel32 (+0x4178b) (0x0033fec8)
  8 0x7b854f27 in kernel32 (+0x44f26) (0x0033ff08)
  9 0x7bc6746c in <wine-loader> (+0x7bc6746b) (0x0033ff28)
  10 0x7bc6851a in <wine-loader> (+0x7bc68519) (0x0033ffa8)
  11 0x7bc67432 in <wine-loader> (+0x7bc67431) (0x0033ffc8)
  12 0x7bc3fe1e in <wine-loader> (+0x7bc3fe1d) (0x0033ffe8)
0x005420d0: movl    0x0(%eax),%eax
Modules:
Module    Address            Debug info    Name (42 modules)
ELF           0-82001000    Stabs           <wine-loader>
PE      340000-  3c2000    Deferred        aspell
PE      400000- 10d4000    Deferred        infix
PE    10000000-10015000    Deferred        pthreadvc2
PE    40590000-40594000    Deferred        dbghelp
PE    405f0000-405f4000    Deferred        psapi
PE    43a60000-43a64000    Deferred        msvcrt
PE    43af0000-43af4000    Deferred        wsock32
PE    43b10000-43b14000    Deferred        ws2_32
PE    43b40000-43b44000    Deferred        iphlpapi
PE    43b60000-43b64000    Deferred        advapi32
PE    43bc0000-43bfb000    Deferred        user32
PE    43d00000-43d07000    Deferred        gdi32
PE    43e40000-43e44000    Deferred        version
PE    43e60000-43e63000    Deferred        msimg32
PE    43e70000-43f08000    Deferred        comdlg32
PE    43f60000-43f68000    Deferred        shlwapi
PE    43fc0000-43fc9000    Deferred        winspool
PE    44810000-4496d000    Deferred        shell32
PE    44a20000-44a4f000    Deferred        comctl32
PE    44b10000-44b18000    Deferred        ole32
PE    44c20000-44c24000    Deferred        rpcrt4
PE    44c90000-44c98000    Deferred        oleaut32
PE    44da0000-44da4000    Deferred        gdiplus
PE    44e20000-44e24000    Deferred        imm32
PE    44e40000-44e58000    Deferred        wininet
PE    44eb0000-44eba000    Deferred        mpr
PE    44ee0000-44ee3000    Deferred        netapi32
PE    44f70000-44f73000    Deferred        winemac
PE    47930000-47938000    Deferred        wineps
PE    47a30000-47a34000    Deferred        uxtheme
PE    47ae0000-47ae4000    Deferred        dwmapi
PE    47d00000-47d03000    Deferred        usp10
PE    49590000-495b4000    Deferred        msxml3
PE    49640000-49651000    Deferred        urlmon
PE    4a800000-4a8d2000    Deferred        icuuc36
PE    4ad00000-4b6b2000    Deferred        icudt36
PE    4e4b0000-4e527000    Deferred        winmm
PE    7ac10000-7ac14000    Deferred        riched20
PE    7b810000-7b868000    Deferred        kernel32
PE    7bc10000-7bc14000    Deferred        ntdll
PE    7c340000-7c396000    Deferred        msvcr71
Threads:
process  tid      prio (all id:s are in hex)
00000008 winewrapper.exe
    00000009    0
0000000c services.exe
    0000001d    0
    0000001c    0
    00000012    0
    0000000e    0
    0000000d    0
00000010 winedevice.exe
    0000001b    0
    00000018    0
    00000015    0
    00000011    0
00000019 plugplay.exe
    0000001f    0
    0000001e    0
    0000001a    0
00000020 explorer.exe
    00000022    0
    00000021    0
00000027 (D) C:\Program Files\Iceni\Infix6\Infix.exe
    00000034   -1
    0000002a    0
    00000029    0
    00000028    0 <==
System information:
    Wine build: wine-1.6-6981-g9d486a5
    Platform: i386
    Host system: Darwin
    Host version: 14.5.0

Last edited by lishes (2015-09-06 04:35:55)

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#2 2015-09-07 07:39:30

scrowfoot
Moderator
From: Norwich
Registered: 2013-01-25
Posts: 89

Re: Repeated crashes since update

Thank you for getting in touch.

We are aware of issues in the current version effecting Mac users and are looking into them as a matter of urgency.

If possible could you please navigate to the following folder on your Mac

/Users/<Your Username>/Library/Application Support/Infix Pro/Bottles/infix/drive_c/users/Public/Application Data/Iceni/Infix/6/

and send us the files

CRASH.DMP
ERRORLOG.TXT

that should be in that folder.

Please email them to support@iceni.com as attachments.

Once you have done this could you also please try the following

1. In the Finder, choose Go->Home (main menu bar at top of screen)
2. Then choose Go->Go to Folder… and enter “Library”
3. Then open the folder named Application Support.
4. Delete the folder called Infix Pro
5. Download the Mac version of Infix from http://www.iceni.com/infixDownloadMac.htm
6. Install Infix again.
7. When you run it for the first time it should download and install version 6.39

Please let us know if the problems still occur once you have done this.

Thanks, Simon.

Offline

#3 2015-09-11 07:40:45

scrowfoot
Moderator
From: Norwich
Registered: 2013-01-25
Posts: 89

Re: Repeated crashes since update

We believe that the problems users have been experiencing running Infix on the Mac have been resolved with the release of version 6.40 which can be downloaded from

http://www.iceni.com/infixDownloadMac.htm

Thanks, Simon.

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