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#1 2018-01-26 01:32:12

Temcat
Member
Registered: 2018-01-26
Posts: 10

[Issue] Some images are impossible to Extract To File (+FlexiPDF)

With the same test file as in the previous issue, I cannot Extract To File the first image — the corresponding option is grayed out in the right-click menu. These two issues seem related.

https://www.dropbox.com/s/26q7ez8tgj97s … m.pdf?dl=0

The issue is also shared with FlexiPDF.

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#2 2018-03-06 12:29:25

dmprinting
Member
Registered: 2018-03-06
Posts: 11

Re: [Issue] Some images are impossible to Extract To File (+FlexiPDF)

Seconded, i have this problem too, i think it is to do with whether the image has a transparency. They make this amazing software and then spoil it with something such as this!
On the upside, at least they haven't replied to you in 2 months......

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#3 2018-03-06 13:47:35

Temcat
Member
Registered: 2018-01-26
Posts: 10

Re: [Issue] Some images are impossible to Extract To File (+FlexiPDF)

dmprinting wrote:

Seconded, i have this problem too, i think it is to do with whether the image has a transparency. They make this amazing software and then spoil it with something such as this!
On the upside, at least they haven't replied to you in 2 months......

Hi! It seems that the forum is not the best place to ask for support. I've had much better luck with email support. Regarding this specific issue, the reply was as follows:

"This issue has now been fixed and the fix will be included in the next point release of Infix (7.2.5)."

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#4 2018-03-06 14:28:00

dmprinting
Member
Registered: 2018-03-06
Posts: 11

Re: [Issue] Some images are impossible to Extract To File (+FlexiPDF)

Thank you Temcat, i will email them from now on....i'd have thought a support forum was a good place to get support! lol

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