products | support | contact us | home | my basket

• How do I activate the software in Windows Vista?
• When editing I get the message "This font does not have all the characters needed. Select another font." Is there any way around this problem?
• Editing tools are grayed-out and cannot be selected.
• What's the password for opening my recovered '(autosave)' document?
• Why do some hyperlinks move after editing?
• Why are some of the annotations in my document missing?
• How do I make text bold or italic?
• How do I underline text in Infix version 1?
• Why can't I copy and paste between Infix and other applications?
• Why do font names start with letters such as "AOHAKM+Courier" (Infix 1) ?
• Why do pink space characters appear outside of some text boxes?
• Why does my text disappear as soon as I edit it?
• What do all the pink rectangles mean?
• Why when editing do I get an error stating the font cannot be un-embedded even though I'm typing characters that are already displayed in the same font elsewhere on the page?

---

How do I activate the software in Windows Vista?
Windows Vista will not let you activate Infix unless you run Infix with Administrator privileges.
Close Infix if it is already running.
Click Start->All Programs->Iceni, and then right-click on the Infix menu option.
Choose "Run as Administrator" and then provide an administrator user name and password. Activate Infix.
You should be able to run Infix normally after this (without having to "Run as administrator").

When editing I get the message "This font does not have all the characters needed. Select another font." Is there any way around this problem?
The font you are trying to use is a subset - only the characters used in the PDF have been included. This is done by PDF creators to reduce the file size but can make editing difficult.
Whatever application you use to create the PDF (Acrobat Distiller, MS Word etc.) it should offer you some control over font subsetting. It is best to turn it off for documents intended for later editing. This will make your PDFs a little larger but, unless you are using Asian fonts (Japanese, Korean, Vietnamese, Chinese etc.) the difference shouldn't be enormous.
The problem is not so common in longer documents since more of a font's characters will tend to get used, the longer the document is.

Editing tools are grayed-out and cannot be selected.
This is probably caused by the security restrictions of the document being viewed. Choose Document->Security... and check the access restrictions for the document.
You may need to obtain a password in order to unlock the document.

What's the password for opening my recovered '(autosave)' document?
There is a bug in Infix 2.0 that can leave recovered files with a password. The workaround is to rename the recovered file back to "yourfile (autosave).pdf" as it would have been before recovery.

Open the original file again. Infix will look to see if there is an autosave file and ask you if you wish to load that instead. Once recovered this time, go to Document->Security... and change the password (or remove it altogether). Then save the recovered file.

This bug is fixed in Infix 2.01 - available from the Infix download page from mid December 2006.

Why do some hyperlinks move after editing?
Infix reflows text during editing but does not change the position of any hyperlink annotations as it does so. This means hyperlink and other kinds of annotation that used to sit over some text, may end up sitting over different text as the text reflows underneath them.

Why are some of the annotations in my document missing?
Infix version 1 only displays one kind of annotation - the 'Iceni Table Box' annotation as created by Infix or Iceni's Gemini software. All other kinds of annotation will still be retained in the PDF after editing, but will not be visible.

Infix version 2 display sticky note and hyperlink annotations also.

How do I make text bold or italic?
Bold text can only be made if the bold version of a font is available in the document. The same is true of italic and boldItalic text

Underlined text (& strike-out) can be created using the underline button and strike-out menus in Infix 2.

How do I underline text in Infix version 1?
Underlined text requires the drawing of a thin line underneath the text and is not something this version of Infix can do automatically. If there are any straight lines in the document you could copy/paste a line and position it manually under the text to be underlined. You may also need to shrink/stretch the line to make it fit the text being underlined.

Why can't I copy and paste between Infix and other applications?
Infix cannot copy/paste graphics between itself and other applications. Only text copy/paste is supported between itself and other applications.

Infix version 2 can Import and Insert graphics from disc and can Export images as JPEG, Tiff and PNG files. It can also copy/paste any object between two different Infix windows.

Why do font names start with letters such as "AOHAKM+Courier" (Infix 1) ?
Subset fonts are given unique names by the PDF creator by putting letters in front of the names. It is possible for a PDF to have different subsets of the same font each with a different set of letters at the font and each representing different characters on the pages of the PDF.

Why do pink space characters appear outside of some text boxes?
When determining the size of a block of text, Infix ignores spaces at the end of lines. These spaces will normally appear to lay beyond the right hand edge of text boxes.

Why does my text disappear as soon as I edit it?
Infix reorders text within the PDF every time you edit it using the "Text Tool". In some circumstances this can cause the text to get put inside a clip or underneath another graphic object. You can use the selection tool to see if there is something covering the text and if so, move the object or if it is a clip, you may be able to delete it without any ill effects.

What do all the pink rectangles mean?
When you use the "Selection Tool" (black arrow on the toolbar) all clipping paths on the page show up as pink/magenta rectangles.

Clip paths are used in PDF to hide parts of images (and sometimes text) and are normally invisible. They can effect the way you edit text and graphics and so Infix shows you were they are by outlining them in pink.

When you save your document, the clipping paths will once again be invisible.

Why do I get an error when I'm typing characters that are already displayed in the same font elsewhere on the page?
If a font is badly encoded within the PDF you may not be able to edit it. You can check to see if a font is encoded correctly by copying some text written using the font into a text editor like Notepad. If the text appears to be gibberish when pasted into Notepad, it is a clear indication the font has been badly encoded. It is generally not possible to edit this kind of font in Infix.