BLOG

• Posted Oct. 5, 2012, 12:17 p.m. - 11 years, 6 months ago

Problems With PDF Files May Not Be Your Fault!

In our constant search for PDF problems and their solutions we run across many reports that cover the same old territory.  New problems are getting harder to come by.

We recently found a very unique admission on a web site.  Yes, a company has parted the curtain and showed us the man behind it.

The problem with the PDF may be their fault!  This honest company, Palgrave Macmillan, is admitting such a possibility.  If you get an error message when opening up the PDF, they advise you to contact them: “This is probably an error on our part. Please report this problem to our Customer Support, including the citation of the article concerned.”

Palgrave Macmillan is a large publishing house.  As a part of the Macmillan Group, they produce a variety of publications.  Textbooks for Higher Education is one of their mainstays.  They also publish a wide range of journals along with professional and business publications.

So it is of no surprise that they deal with millions of PDF files.  I would not be astonished if they handle millions of PDF files each week.

They also admit to being a probable cause of a common printing problem: missing the last few lines of a page.  The solution is quite simple and is available at you nearest stationary or office supply store.  No, it is not a new printer, but a new paper!

They tell us “Most Palgrave Macmillan Journals are set on A4 size paper (297×210 mm). You will need to use the correct paper to view a complete page.”  So if you run into printing problems like this, just pop some A4 (8.27 × 11.69 inches or 210 × 297 mm) paper into your printer and go.

Picture of A4 paper on pallets via Bridgat.com

• PDF Viewers